Terms of Service

Last updated: March 10, 2026

Please read these terms carefully before using Syncqer.

1. Acceptance of Terms

  • By accessing or using Syncqer ('Service'), you agree to be bound by these Terms of Service ('Terms').
  • If you do not agree to these Terms, please do not use the Service.
  • We reserve the right to update these Terms at any time. Continued use after changes constitutes acceptance.

2. Description of Service

  • Syncqer provides multi-channel inventory monitoring and synchronization for e-commerce sellers.
  • Features include: inventory tracking, real-time alerts, platform integrations, and reporting tools.
  • We offer different subscription tiers (Starter, Growth) with varying features and limits.
  • A 3-day free trial is available for new users.

3. Account Registration

  • You must create an account to use Syncqer.
  • You are responsible for maintaining the security of your account credentials.
  • You must provide accurate and complete information during registration.
  • One account per user/business. Multiple accounts are not permitted without authorization.
  • You must be at least 18 years old to use Syncqer.

4. Subscription and Billing

  • Trial Period: 3-day free trial with full access to your chosen tier's features.
  • Subscription Plans: After trial, choose Starter (₹2,449/month) or Growth (₹4,982/month). First month discounted 50%.
  • Billing: Subscriptions auto-renew monthly or annually based on your selection.
  • Payment: Processed securely through DodoPayments. Valid payment method required.
  • Early Adopter Discount: First 25 paying users receive 20% lifetime discount.
  • Cancellation: Cancel anytime. Access continues until end of billing period.
  • Refunds: No refunds for partial months. Contact support for exceptional cases.

5. Usage Limits

  • Starter Plan: 3 platforms, 500 SKUs, hourly sync
  • Growth Plan: 5 platforms, 1,500 SKUs, 30-minute sync
  • Exceeding limits will result in service restriction until you upgrade.
  • Fair use policy applies. Excessive API calls or abuse may result in throttling.

6. Platform Integrations

  • You authorize Syncqer to access your connected platforms (Shopify, Amazon, WooCommerce, etc.) via OAuth.
  • You are responsible for maintaining valid credentials and permissions on connected platforms.
  • We are not responsible for platform API changes, downtime, or data inconsistencies.
  • You can revoke platform access at any time from your account settings.

7. User Responsibilities

  • Comply with all applicable laws and platform policies.
  • Do not use the Service for illegal activities or to harm others.
  • Do not attempt to reverse engineer, hack, or exploit the Service.
  • Do not share your account credentials with others.
  • Report security vulnerabilities responsibly to [email protected]

8. Data and Privacy

  • Your use of Syncqer is governed by our Privacy Policy.
  • We collect and process data as described in the Privacy Policy.
  • You retain ownership of your business data.
  • We may use anonymized, aggregated data for analytics and improvements.

9. Intellectual Property

  • Syncqer and its original content, features, and functionality are owned by us.
  • Our trademarks and logos may not be used without permission.
  • You grant us a limited license to use your data to provide the Service.
  • Feedback or suggestions you provide may be used without compensation.

10. Service Availability

  • We aim for 99.9% uptime but do not guarantee uninterrupted service.
  • Scheduled maintenance will be announced in advance when possible.
  • We are not liable for losses due to service downtime or interruptions.
  • Platform API changes or outages may temporarily affect functionality.

11. Limitation of Liability

  • Syncqer is provided 'as is' without warranties of any kind.
  • We are not liable for indirect, incidental, or consequential damages.
  • Our total liability is limited to the amount you paid in the last 12 months.
  • We are not responsible for losses from inventory discrepancies, missed sales, or platform issues.
  • You use the Service at your own risk.

12. Indemnification

  • You agree to indemnify and hold Syncqer harmless from claims arising from:
  • • Your use of the Service
  • • Violation of these Terms
  • • Violation of third-party rights
  • • Any content you provide

13. Termination

  • You may cancel your account at any time from account settings.
  • We may suspend or terminate your account for:
  • • Violation of these Terms
  • • Non-payment
  • • Fraudulent activity
  • • Extended inactivity (6+ months on free trial)
  • Upon termination, your data will be deleted per our Privacy Policy.

14. Dispute Resolution

  • Governing Law: These Terms are governed by the laws of India.
  • Jurisdiction: Disputes will be resolved in courts of Bangalore, India.
  • Contact [email protected] to resolve issues before legal action.

15. Miscellaneous

  • Entire Agreement: These Terms constitute the entire agreement between you and Syncqer.
  • Severability: If any provision is found invalid, the rest remains in effect.
  • No Waiver: Failure to enforce any provision does not waive our right to do so later.
  • Assignment: You may not assign these Terms. We may assign them to a successor.

16. Contact

TL;DR - Key Points

  • ✓ 3-day free trial, then ₹2,449/month (Starter) or ₹4,982/month (Growth), first month 50% off
  • ✓ Cancel anytime, no refunds for partial months
  • ✓ Respect usage limits for your plan
  • ✓ We're not liable for platform issues or lost sales
  • ✓ Don't abuse the service or violate laws
  • ✓ Contact us with any questions